{"id":34978,"date":"2025-11-05T13:19:24","date_gmt":"2025-11-05T13:19:24","guid":{"rendered":"https:\/\/afgbank.cm\/?p=34978"},"modified":"2025-11-05T13:26:06","modified_gmt":"2025-11-05T13:26:06","slug":"chez-afg-bank-cameroun-mission-possible-nest-pas-quun-slogan-retour-sur-la-semaine-du-service-client-2025","status":"publish","type":"post","link":"https:\/\/afgbank.cm\/en\/chez-afg-bank-cameroun-mission-possible-nest-pas-quun-slogan-retour-sur-la-semaine-du-service-client-2025\/","title":{"rendered":"Chez AFG Bank Cameroun, \u00ab Mission Possible \u00bb n\u2019est pas qu\u2019un slogan… Retour sur la Semaine du Service Client 2025"},"content":{"rendered":"

Du 06 au 10 octobre 2025, AFG Bank Cameroun a c\u00e9l\u00e9br\u00e9 la Semaine internationale du Service Client<\/strong>, plac\u00e9e cette ann\u00e9e sous le th\u00e8me \u00ab Mission Possible \u00bb<\/strong>. Une occasion privil\u00e9gi\u00e9e pour l\u2019institution de r\u00e9affirmer son engagement envers la satisfaction client<\/strong> et la qualit\u00e9 du service bancaire<\/strong>, des piliers essentiels de sa vision et de ses valeurs.<\/p>\n

\"\"<\/h4>\n

\ud83d\udd39 Une culture de service ancr\u00e9e dans l\u2019ADN d\u2019AFG Bank Cameroun<\/h4>\n

Guid\u00e9e par la valeur Orientation client<\/strong>, AFG Bank Cameroun a fait de la qualit\u00e9 de service une v\u00e9ritable mission. Tout au long de cette semaine symbolique, les collaborateurs ont \u00e9t\u00e9 mobilis\u00e9s autour d\u2019un message fort :<\/p>\n

\n

\u00ab Le service client, c\u2019est plus qu\u2019un m\u00e9tier : c\u2019est une mission. \u00bb<\/p>\n<\/blockquote>\n

Trois postures cl\u00e9s ont marqu\u00e9 cette c\u00e9l\u00e9bration :<\/p>\n

    \n
  1. Plus qu\u2019un service, une mission<\/strong><\/li>\n
  2. Pr\u00eats \u00e0 tout pour rendre l\u2019impossible possible<\/strong><\/li>\n
  3. Parce que chaque client est une mission<\/strong><\/li>\n<\/ol>\n

    \ud83d\udd39 Des activit\u00e9s immersives et collaboratives<\/h4>\n

    \"\"<\/p>\n

    Vis ma Vie<\/strong>, organis\u00e9e du 06 au 10 octobre, a permis \u00e0 plusieurs collaborateurs de vivre une immersion de trois heures dans le quotidien d\u2019un autre m\u00e9tier. Cette initiative a favoris\u00e9 la compr\u00e9hension mutuelle entre services, le partage d\u2019exp\u00e9riences et la coh\u00e9sion interne.
    Des agents du front-office ont ainsi pu d\u00e9couvrir le fonctionnement du back-office, tandis que des collaborateurs de la DMC, de la DRH ou du service Engagements ont partag\u00e9 leurs pratiques et d\u00e9fis quotidiens.<\/p>\n

    \ud83d\udd39 La Caravane du Service Client : \u00e0 la rencontre des clients<\/h4>\n

    La Caravane du Service Client<\/strong> a sillonn\u00e9 les agences d\u2019Akwa (Douala) et de l\u2019Hippodrome (Yaound\u00e9). L\u2019objectif : recueillir directement les impressions des clients et \u00e9changer avec eux sur leurs attentes et leurs exp\u00e9riences.
    Ces \u00e9changes ont permis d\u2019identifier des pistes d\u2019am\u00e9lioration sur la rapidit\u00e9 du service<\/strong>, la gestion des r\u00e9clamations<\/strong> et la communication proactive<\/strong>. Des solutions correctives sont d\u2019ores et d\u00e9j\u00e0 en cours pour renforcer la satisfaction globale.<\/p>\n

    \"\"<\/p>\n

    \ud83d\udd39 Une Journ\u00e9e Portes Ouvertes au Si\u00e8ge<\/h4>\n

    Le jeudi 09 octobre, une Journ\u00e9e Portes Ouvertes<\/strong> a permis \u00e0 une dizaine de clients de d\u00e9couvrir les coulisses du si\u00e8ge de Douala. Apr\u00e8s un \u00e9change inspirant avec le Directeur G\u00e9n\u00e9ral Adjoint, M. Fabrice HIEN<\/strong>, les invit\u00e9s ont visit\u00e9 plusieurs directions cl\u00e9s : Engagements, Projets & Syst\u00e8mes d\u2019Information, Ressources Humaines, Op\u00e9rations, et bien d\u2019autres.
    Cette immersion s\u2019est achev\u00e9e par un d\u00e9jeuner convivial<\/strong> au sein de la Direction Marketing, Communication et Exp\u00e9rience Client<\/strong>, marquant un moment d\u2019\u00e9changes chaleureux et constructifs.<\/p>\n

    \ud83d\udd39 Une mission possible, port\u00e9e par tous<\/h4>\n

    \u00c0 travers cette semaine d\u2019initiatives et de partage, AFG Bank Cameroun<\/strong> d\u00e9montre que la satisfaction client<\/strong> est une ambition collective. Chaque collaborateur, chaque interaction, chaque geste compte dans la construction d\u2019une exp\u00e9rience bancaire fluide, humaine et inspirante.<\/p>\n

    \n

    Chez AFG Bank Cameroun, servir le client, c\u2019est une mission possible \u2014 et surtout, une mission accomplie au quotidien.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

    Du 06 au 10 octobre 2025, AFG Bank Cameroun a c\u00e9l\u00e9br\u00e9 la Semaine internationale du Service Client, plac\u00e9e cette ann\u00e9e sous le th\u00e8me \u00ab Mission Possible \u00bb. Une occasion privil\u00e9gi\u00e9e pour l\u2019institution de r\u00e9affirmer son engagement envers la satisfaction client et la qualit\u00e9 du service bancaire, des piliers essentiels de sa vision et de ses […]<\/p>\n","protected":false},"author":5,"featured_media":34983,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[5],"tags":[],"class_list":["post-34978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"\nChez AFG Bank Cameroun, \u00ab Mission Possible \u00bb n\u2019est pas qu\u2019un slogan... 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